The linked story concerns an Iraqi-American who was removed from a Southwest Airlines plane because a passenger heard him "talk about martyrdom in Arabic, using a phrase often associated with jihadists."
It was, of course, nonsense, in the sense that the complaining passenger does not know Arabic, so she could not have heard him "talk about martyrdom," even if that was what he was doing.
I would not bother linking to this story, interesting though it is, except for the reaction of Southwest Airlines. Here are the statements it provided to the Times:
“We regret any less than positive experience a customer has onboard our aircraft,” the company said in a statement. “Southwest neither condones nor tolerates discrimination of any kind.”And:
Brandy King, a spokeswoman for Southwest Airlines, said the company was unable to comment on the conduct of individual employees.Oh, really? And who is stopping your company from explaining its outrageous conduct?
I have been reading a book (review coming soon) by a flight attendant about, among other things, the detailed training flight attendants get in how to deal with passengers and their complaints. How difficult would it have been to ask the complaining passenger, "Do you speak any other language than English?"