For a while, Tricia and I had accounts with Wells Fargo. It was not a business either of us would have dealt with if we had had a choice, even before the news reports about pervasive criminality and dishonesty -- not the main characteristic you want in a bank.
However, the administrator of an estate we were involved in used Wells, so we opened an account.
The estate was wound up, so I wrote -- real letter, on paper -- the branch where we had opened the account, instructing the manager to close the accounts.
I didn't hear anything back, so I assumed the accounts were closed. Today I got an email informing me I could view the latest statement.
Imagine my surprise to see that the accounts were not closed and that Wells Fargo was assessing me fees on them. I had a negative balance.
So I called and got a nice lady who blandly informed me that at Wells you cannot close an account where you opened it. You do that online. Or, in my case, after some strong words, right on the spot over the phone.
Me: Are you telling me that the branch manager just threw my letter away?
Nice Lady: I cannot answer that.
So, not only is Wells Fargo criminal and dishonest, it is stupid.